Customizing Vetstoria System Messages

The following article provides instructions for customizing System Messages.

System messages let you customize the messages in the booking tool. Initially, these messages are defined based on the setup form received during the registration process, which helped clarify the clinic's needs.

Navigate to Settings > System Messages

There are five types of messages that can be customized as follows.

1. Important message 
2. Emergency
3. Cancellation/Rescheduling
4. Refund Policy
5. No Slots Message
6. Booking Confirmation Clause
7. Appointment Note Format
    

1. Important message 

If you want to communicate important information, such as shortages in vaccinations, you can do this by displaying an important message to the pet owners who book appointments via the Vetstoria booking tool.

2. Emergency 

Provision of a message to a client in case of an emergency.

The message filled in the above box will appear on the booking tool upon clicking the Emergency button as per the below screenshot.

3. Cancellation/Rescheduling

Specific messages for clients to be displayed at the time of booking, cancellation, or rescheduling.

This message will appear in the confirmation email as shown in the screenshot below.

4. Refund Policy

You can customize and include your own refund policy message. This will be displayed to the client at the time of payment, cancellation, or rescheduling. Please note that this must be filled in when making payments mandatory for certain appointment types. There are two places where a refund policy will be shown.

1. When the card details are requested from a pet owner to make an online appointment booking, the refund policy is shown at the bottom.

2. The other place this appears is on the appointment confirmation email, which is sent to pet owners.

5. No Slots Message

A message can be included requesting that your clients call the practice if they are unable to find any convenient slots.

This message will appear in the booking tool, as shown in the screenshot below.

6. Booking Confirmation Clause 

( This can only be updated through the Vetstoria Support team.)

You can include a booking confirmation message that will be displayed to pet owners at the "Pet Owner Details" step.

This field can be used to display a clause similar to the example below, with a hyperlink pointing to a website where the clinic's terms and conditions or privacy policy might be hosted. 

“By booking this appointment, I confirm that I am at least 18 years old. Please read more about how we process your personal information in our company's privacy policy.”

Please contact the Vetstoria Support team to enable this clause.

 

Note to Support staff: When inserting a hyperlink, the 'Target' needs to be set as 'New Window'.

 

 

7. Appointment Note Format

The format of the note we send to the PMS when bookings are made can be customized.

This is what it looks like in the PMS.

When the changes are done, click on Save Changes.

If you have any questions or need further help, please use the 'submit a request' form at the top of this page to reach out to our support team.