Setting up a disclaimer on the booking tool

This article walks you through setting up a disclaimer in your Vetstoria online booking tool.

Overview Video Walkthrough

1. Creating your content page

Navigate to: Settings > Personalisation > Content Pages

Click on a Content Page Type to begin creating:

Choose from a list of Template Examples, which you can adjust or begin creating from scratch.

Click Save to create your content.

Note to non-English readers:

Templates are only available if your account is set up in English at this time. You will, however, have a blank field to create your own disclaimer.

If you wish to use a template in English, we have listed a few example templates at the end of this Article. Also, you can find more Examples for Content Pages here. 

2. Enabling Content in your Booking Workflow

Once you have created your disclaimer, save your changes and go to Workflows

You can either edit an existing workflow or Create a New Workflow

To edit a workflow, identify the workflow you want to edit and select edit

 

 

You can :

a. Update the name of the workflow

b. Change the points in the booking process where the content pages are displayed

c. Add more content pages to the booking process (You can only add a maximum of 3 content pages)

d. Remove content pages 

e. Update the appointment types applicable to the workflow

Click Save!

The disclaimer will now be included as part of the booking process, as shown below.

Template Examples

Appointment Types	Mandatory Content Page (Vet)	Mandatory Content Page (Nurse)
Consultation	This appointment will be with one of our caring vets. They'll give your pet a thorough check-up, whether it's for an illness, injury, a routine check, or if they need some medication.	N/A
Vaccination	If NO Additional Kitten/ Puppy Vaccination setup: This appointment covers all things vaccinations – whether it's your pet's first or second vaccination, or their annual booster. IF YES 2nd Vaccination:  This appointment covers all things vaccinations – whether it's your pet's first or their annual booster. If YES additional Kitten/ Puppy Vaccination setup: This appointment is reserved for your pet's annual or secondary vaccinations with one of our skilled vets. If YES Additional 2nd Vaccination:  This appointment is reserved for your pet's annual vaccinations with one of our skilled vets.	N/A
Dental Examination	This appointment will be with one of our experienced vets for an initial examination, charged at the same rate as a consultation. If additional treatment is needed, we'll have a chat with you during your visit to discuss and schedule the next steps.	This appointment will be with one of our skilled nurses for an initial examination, billed at the same rate as a nurse consultation. If additional treatment is necessary, we'll talk it over with you during your visit to plan the next steps.
Nail Clip	Nail-clipping appointments are conducted by our veterinary team. Good news for Pet Health Plan members – this service is included in your plan.	Nail-clipping appointments are handled by our dedicated nursing team. Great news for Pet Health Plan members – this service is part of your inclusive plan.
Anal Gland Express	Anal Gland Express appointments are conducted by our veterinary team. Good news for Pet Health Plan members – this service is included in your plan.	Anal Gland Express appointments are handled by our dedicated nursing team. Great news for Pet Health Plan members – this service is part of your inclusive plan.
Pet Health Check	Health Check appointments are conducted by our veterinary team. Good news for Pet Health Plan members – this service is included in your plan. If your pet isn't feeling well, needs a vaccination, or requires medication, kindly schedule a consultation or a vaccination appointment.	Health Check appointments are handled by our dedicated nursing team. Great news for Pet Health Plan members – this service is part of your inclusive plan. If your pet isn't feeling well, needs a vaccination, or requires medication, kindly schedule a consultation or a vaccination appointment.
Revisit	This appointment will be with one of our vets, who will assess your pet and provide any necessary follow-up care and advice. For continuity of care or if you have a preferred vet, please contact us directly by phone.	This appointment will be with one of our nurses, who will assess your pet and provide any necessary follow-up care and advice. For continuity of care or if you have a preferred vet, please contact us directly by phone.
Wellness Screening	This appointment is a complete medical checkup for your cat or dog. Our dedicated vet will spend 25-30 minutes ensuring your pet is in tip-top shape. It's a proactive way to catch potential health issues early and provide you with the peace of mind you deserve regarding your pet's health and well-being.	This appointment is a complete medical checkup for your cat or dog. Our dedicated nurse team will spend 25-30 minutes ensuring your pet is in tip-top shape. It's a proactive way to catch potential health issues early and provide you with the peace of mind you deserve regarding your pet's health and well-being.
Kitten 1st Vaccination	This appointment is for your kitten's initial set of vaccinations, which will include a physical examination with a vet.	N/A
Puppy 1st Vaccination	This appointment is for your puppy's initial set of vaccinations, which will include a physical examination with a vet.	N/A
Alternative Therapy	Our acupuncture, chiropractic care, laser therapy and physiotherapy treatments are administered by our experienced vets and are charged at the same rate as a consultation.	Our acupuncture, chiropractic care, laser therapy and physiotherapy treatments are administered by trained veterinary technicians, and billed at the same rate as a nurse consultation. If you prefer these treatments to be performed by a vet, please choose a consultation appointment type and leave a comment in the reason section.
Senior Consultation	This appointment is a complete medical checkup for your cat or dog. Our dedicated vet will make sure your pet is in tip-top shape. It's a proactive way to catch potential health issues early and provide you with the peace of mind you deserve regarding your pet's health and well-being.	N/A
Euthanasia	When scheduling an Euthanasia appointment, our compassionate vets are here to support you in determining the right time for both you and your pet. We provide a space for an end-of-life discussion, helping you navigate this challenging decision-making process.	N/A
Injection	N/A	This is an appointment for a therapeutic Injection - NOT Vaccination. If your Pet needs a Vaccination, please go back and select "Vaccination" Our repeat therapeutic injections are administered by our nursing staff and are billed at the same rate as a nurse consultation If you prefer these injections to be performed by a vet, please select a consultation appointment type and leave a comment in the appointment reason section at the end. Please note that your pet will need to see a vet for a review every three months Please enter the desired medication as the "Reason for booking" in the next booking step, for example • Librella • Cytopoint • Solensia • Artuvetrin If you would like an injection for any other medication, please contact us by telephone [] I confirm that I need one of the above mentioned therapeutic injections for my pet.
Pet Health Plan – 6-Monthly Check	N/A	6 month Health Check appointments are handled by our dedicated nursing team. Great news for Pet Health Plan members – this service is part of your inclusive plan. If your pet isn't feeling well, needs a vaccination, or requires medication, kindly schedule a consultation or a vaccination appointment.
2nd Vaccination	N/A	This appointment is with one of our nurses and is for a second vaccination. It is available for returning clients only, whose pet has already had their first vaccination at our practice. If you need to see a Vet, please book for a "Vaccination".

Limited Availability	We are aware that you may be experiencing a longer wait than you may have anticipated accessing our services. We are working to improve availability and access to services but in the meantime, we do appreciate your patience. If your pet needs urgent attention then please do call us to discuss on {{telephone}}.	N/A
New Client Limitation	We are very pleased that you would like to register at our practice. Due to additional interest in our services, we are currently unable to support all new client registrations at this time. Therefore, our online booking service is available for clients whose pets are already members of this practice or for clients with a new puppy or kitten under 6 months of age. Unfortunately, we are unable to take on clients with pets already registered at another practice. This is temporary and we hope to lift this restriction as soon as possible. If you have a new puppy or kitten, and you are not registered at another veterinary practice, please choose the only option applicable to you "Consultation" and continue to review availability. If your pet needs urgent attention then please do call us to discuss on {{telephone}}.	N/A

General	Our priority remains to ensure both you and your pet remain healthy, so your appointment will be a little different from normal, as we continue to observe social distancing and carry out additional health and safety precautions to look after everyone.    Please see below our guide to what to expect at your next visit:    What to Bring Please bring your phone with you to the appointment Where possible, only one person to attend per appointment to aid social distancing If you do need to come inside the surgery for any reason, please wear a mask and use the hand sanitizer provided.  When You Get Here Please call us when you arrive. If you travelled by car, please stay in your car where possible and ensure the receptionist is aware of your vehicle description. A member of the team will come out to collect and return your pet to you.  During the Appointment Please remain outside the surgery or in your car. You are free to leave if your pet is in for surgery Your vet will be available on a live video link, please click the link once your pet has been taken inside  After the Appointment After the appointment, a member of the team may come out to discuss treatment, medication, and cost with you. We can take payment with a flexible card machine in the designated areas or may call you for payment before your medication is dispensed.	N/A
Summer Break	If NO Additional Kitten/ Puppy Vaccination setup: This appointment covers all things vaccinations – whether it's your pet's first or second vaccination, or their annual booster. IF YES 2nd Vaccination:  This appointment covers all things vaccinations – whether it's your pet's first or their annual booster. We are aware that you may be experiencing a longer wait than you may have anticipated accessing our services. Our practice will focus solely on emergency care over the months of August and September. We are working to improve availability and access to services but in the meantime, we do appreciate your patience. If your pet needs urgent attention then please do call us to discuss on {{telephone}}.	N/A
Nurse Clinic	N/A	Please be aware that you have selected an appointment with one of our nurses. This appointment will not include an examination with a veterinary surgeon. If you feel your pet may need an examination or you have medical questions or concerns, please go back one step and select the "Consultation" appointment type. Please be aware that should you continue to book your appointment with a nurse, and at the time of seeing your pet, we feel they should see one of our vets. You will be charged the cost of a consultation.    If your pet needs urgent attention then please call us to discuss it on {{telephone}}

 

Troubleshooting

Help, I cannot see the options in my Settings.

We may need to enable this for you if this is the case:

1. Email support on [e-mail] with the subject line: Enable Disclaimer

2. One of our amazing team members will then enable this for you, confirm by return email, and you'll be able to follow the above directions.

If you have any questions or need further help, please use the 'submit a request' form at the top of this page to reach out to our support team.